We are seeking a motivated and detail-oriented Casual Trading Assistant to support the effective operation of our charity’s retail and catering trading activities.
This role plays a key part in maximising income through membership sign-ups, on‑site admissions, and shop and cafe sales, helping to ensure funds are generated responsibly to support our charitable mission. You will provide hands‑on operational, administrative, and analytical support to the trading team, contributing to positive visitor experiences, strong retail performance, and the sustainable growth of income across our sites.
Key Responsibilities
* Welcome visitors and provide a friendly, helpful experience
* Support membership sign‑ups and renewals, explaining benefits clearly to visitors
* Process on‑site admissions accurately and efficiently
* Assist with shop sales, including serving customers and promoting items
* Safely prepare food and drink for customers in the cafe
* Handle cash and card payments responsibly, following charity procedures
* Keep retail, cafe, and admissions areas tidy, well‑stocked, and welcoming
* Support volunteers and work positively as part of the site team
* Answer visitor questions and share information about the charity’s work
* Follow health and safety, safeguarding, and operational policies
Support the team with day‑to‑day tasks as needed.
This is a casual position where hours are offered on an ad‑hoc basis. Candidates will need to be willing to work weekends, bank holidays and during the school holidays.
About You
The successful candidate will ideally have experience:
* in customer service, catering, or retail
* of handling cash, card payments, or point‑of‑sale systems
* of working in a team, including with volunteers, is advantageous
They will also:
* be friendly, approachable, and customer‑focused attitude
* have good communication skills, both with visitors and colleagues
* have basic numeracy and confidence handling money
* be organised and able to follow procedures accurately
* have the ability to multitask and work efficiently in a busy environment
* have attention to detail and reliability
* have enthusiasm for supporting the charity’s mission and values
About Us
We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground‑breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
* Wake up every day knowing your work is helping to restore wetlands, and our world
* Be surrounded and inspired by our team of passionate, dedicated people
* Free entry to all our wetland centres, including your family
* Free car parking and secure bike storage areas
* Colleague discount on shopping and memberships
* Cycle to work scheme
* Contributory pension scheme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
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