Purpose of the Role
The Care Home Administrator plays a key role in ensuring the smooth day-to-day running of the home. Working closely with the Home Manager, residents, families, and external agencies, the Administrator will provide high-quality administrative support, maintain accurate records, and help ensure the highest standards of care and service delivery.
Key Responsibilities
Administration & Office Management
* Provide efficient administrative support to the Home Manager and care team.
* Manage filing, word processing, photocopying, data entry, incoming/outgoing mail, and telephone calls.
* Maintain up-to-date resident records and documentation.
* Order and manage stock of stationery and office supplies, within budget.
Resident & Family Support
* Act as a point of contact for residents, families, and external professionals (GPs, social workers, occupational therapists, charitable organisations, etc.).
* Handle enquiries with professionalism and discretion, escalating to the Home Manager when necessary.
* Ensure confidentiality in all matters.
Finance & Record-Keeping
* Assist the Home Manager with fee invoicing, comfort fund, petty cash systems, and financial records.
* Issue receipts, maintain accurate accounts, and support budget monitoring.
* Provide support with compiling statistical and financial reports.
Teamwork & Communication
* Work as part of a close-knit care team while using initiative to manage administrative tasks independently.
* Communicate effectively with staff, residents, and families both verbally and in writing.
* Support inter-agency collaboration to enhance service delivery for residents.
Compliance & Professional Development
* Ensure adherence to company policies, including Health & Safety, Risk Management, Equality & Diversity, and Data Protection.
* Support the Home Manager with audits, inspections, and compliance paperwork.
* Be flexible to occasionally support evening/weekend events or emergency needs.
* Undertake training and courses to keep up to date with administrative and care sector developments.
Qualifications & Skills
* Proven administrative and clerical experience (care sector experience preferred).
* Strong IT skills with proficiency in Microsoft Office Suite and Google Workspace; QuickBooks experience desirable.
* Excellent organisational skills with the ability to multitask in a fast-paced environment.
* Strong communication and interpersonal skills, including excellent phone etiquette.
* Good literacy, numeracy, and typing skills.
* Ability to work independently while being a supportive member of the team.
* Commitment to confidentiality and professional standards.
Benefits
* Free on-site parking
* Supportive working environment
* Regular working hours (Mon–Fri, 9am–3pm)
Job Types: Part-time, Permanent
Pay: £13.00-£13.50 per hour
Expected hours: 30 per week
Work Location: In person
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