As a Hire Controller you will be looking after customers which means building relationships.
In the role of Hire Controller you will be responsible for
* Delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
* Your days will be spent communicating with customers on the telephone, via email and responding to website requests.
* You will manage an order from enquiry to post-hire feedback taking ownership of the customer journey and building relationships with regular customers.
* You must enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
* Proven experience from a hire background, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
* Exceptional communication skills including negotiating and influencing.
* An effective team member
* A good level of computer literacy in MS Office packages