Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Outpatient administration team. We are seeking a full-time Team Leader, based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.
To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.
Main duties of the job
Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.
Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.
To attend any meetings relevant to your role or as requested by departmental managers.
This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
7. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
8. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
9. Our mission is to provide personal and compassionate care every time.
Person specification
EDUCATION, QUALIFICATIONS & TR
Essential criteria
10. Good Standard of education
11. GCSE Maths and English or equivalent
Desirable criteria
12. Previous NHS experience
EXPERIENCE
Essential criteria
13. Use of Microsoft office packages
14. Good communication skills, at all levels and across a range of individuals including clinical staff and patients
15. Previous experience of supervising a team
16. Experience of having worked to performance targets and within a service level agreement
17. Previous experience of supervising a team Previous experience managing change
Desirable criteria
18. Experience of coaching/teaching of staff
19. Awareness and understanding of patient tracking list management
SKILLS
Essential criteria
20. Excellent customer care skills and experience of working within a customer facing environment
21. Demonstration of the ability to motivate self and others
22. Track record of being a good team worker
23. Evidence of initiating skills and working practices to develop local protocols
SPECIAL CIRCUMSTANCES
Essential criteria
24. Ability to work flexible hours, as the service requires
25. Ability to work across multiple sites
Desirable criteria
26. Has experience of working in Patient Access
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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