SOFT SERVICES LEAD Salary: £50,441.16 per annum Working Hours: Fixed Term Contract (9-12 months), Full Time, 40 hours per week, 8am to 5pm Location: Hinkley Point C, Bridgwater, TA5 1UD G4S Facilities Management is recruiting a Soft Services Lead on a full-time basis to support our operations in Bridgwater. This role will be to cover maternity for 9 - 12 months. Supporting the Head of Soft Services, you will take full responsibility for the delivery of Housekeeping services. The Soft Services Lead must possess good communication skills and the ability to manage and organize their team as well as ensuring that good customer relationships are maintained. You will be expected to have an excellent working knowledge of the contract and the relevant KPI’s applicable to the service lines for which you are responsible. Core Requirements & Responsibilities To develop, improve and maintain an exceptionally strong working relationship with client contacts, subcontractors, suppliers and G4S staff To manage and allocate resources to meet daily delivery schedules and business requirements for these services within the prescribed budget To work closely with the client, offering and sharing advice & knowledge, taking a joined up approach in relation to FM service delivery To lead and develop a multi skilled team to meet both the client and operational demands. To ensure that robust procedures and processes are in place and adhered to in order to maintain staffing levels appropriate to contractual requirements. To assist the Head of Soft Services in managing the departmental budget To assist the Head of Soft Services in the collating of monthly and annual reports for ultimate submission to the client outlining; activities, achievements and general operational performance for the reporting period To comply with the requirements of the Health & Safety at work act To comply with all G4S & Hinkley Point C policies and process as required To assist with the mobilisation of new services Any other duties as reasonably requested. To coach and develop the housekeeping team of days and night supervisors (direct reports) To co-ordinate the services of sub-contractors, and to monitor the service delivery and effectiveness. Skills & Personal Attributes: Able to develop a quick and in-depth understanding of the contract requirements and obligations relating to the relevant service lines The ability to allocate & monitor workloads according to the contract demands Good people management skills and experience in managing a team Excellent IT skills and a working knowledge of corporate systems Desirable Attributes: Minimum of 2 years’ experience of leading and developing a team Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; Progression, training and development catered to you Charity Work - 1 Volunteering day Uniform Provided Annual leave entitlement – 25 days plus bank holidays Pro Rata Charity work- Match-IT and Payroll Giving Refer A Friend incentives Company pension scheme with employer contributions. G4S Life Assurance Scheme. Subsidised healthcare plan. Confidential Counselling Services 24/7 support specialising in health and medical Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers. G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.