Job Description Job Title: Shift Manager Location: W12 7TU Type: Permanent - Full Time Hours: 40 hours per week Salary: £13 per hour performance bonus Job Purpose: The Shift Manager will play a key role in overseeing daily restaurant operations, ensuring smooth service, excellent customer experience, and compliance with food safety standards. The role involves leading and motivating the team, maintaining operational efficiency, and supporting staff development within a vibrant Greek street food environment. Key Responsibilities: Oversee and manage day-to-day operations during assigned shifts. Lead, motivate, and support team members to deliver outstanding customer service. Ensure a warm, welcoming, and efficient dining experience for all guests. Maintain appropriate stock levels and oversee inventory management. Uphold the highest standards of food hygiene, health, and safety practices. Support onboarding and training of new team members to achieve performance standards. Handle any operational or customer issues promptly and professionally. Ensure smooth coordination between front-of-house and kitchen teams. Assist management in implementing policies, procedures, and performance goals. Requirements: Previous experience in hospitality, ideally in a team leader or shift manager role. Strong leadership, organizational, and communication skills. Positive, proactive, and hands-on attitude. Ability to multitask and perform under pressure. Flexibility to work evenings and weekends. Benefits: Free staff meals during shifts. Company pension and sick pay. Employee and store discounts. Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.