You'll be joining the outdoor welcome team based in our large Lake Head car park in Wasdale. The site welcomes 300,000 people a year, most of whom will head up England's highest mountain, Scafell Pike.
Hours: 785 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
You'll work between 2 and 3 days each week through the main visitor season. Whilst it won't be every weekend it's important to know that there is a high amount of weekend and bank holiday working involved. That's when the most visitors are about and that's when you can make the biggest impact.
Interview date: Wednesday 4th March
If there are any questions about this role which I can answer, please do not hesitate to email me at
Click here to find out more about this location
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
You'll join our existing team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. Our team aim to change that by engaging with our visitors with a warm welcome and the ability to offer the advice that can turn a good day out into a great one.
You'll be supported by some experienced team members who will help train and develop you. You'll be given the time to become comfortable and confident in your new role and will gain a real understanding of your main site in Wasdale but also our other valleys in Borrowdale and Buttermere as part of a wider North and West Lakes team.
What you'll be doing
We are looking for someone who has an enthusiasm for the outdoors and wants to help visitors get the most out of their trip. Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations and offer the right advice. Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.
Growing support for the National Trust is really important as it helps fund the conservation work we do. You'll help the team to promote membership, volunteering and other ways that our visitors can help us keep this area special and safe for future generations to enjoy.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places