Sponsorship is not available for this position
About the Role
We are seeking an Operations Project Coordinator who is a highly organised, customer focused candidate with excellent communication skills and has previous experience of coordinating parallel workloads and activities for a number of stakeholders.
Proactive, and punctual, you will have a genuine interest in working for a global digital transformation company and take ownership of a number of key clients from our portfolio which includes McDonald's, FKC, Burger King, Taco Bell, Itsu, Wendy's, Popeyes and many more.
The deployment team play a pivotal role for our clients on their project implementations and your primary purpose is to ensure a smooth and successful deployment by communicating regularly on progress and challenges. Customer focused and an excellent communicator, you will have the ability to work independently with minimal supervision and the ability to build effective relationships and prioritise your own workload whilst establishing and following daily routines.
You will be given training to become familiar with all of Acrelec's products and this is a wide and varied role where you will act as a point of contact for both internal and external customers on all matters relating to their physical deployments.
We are looking for candidates with lots of determination, a hardworking attitude and excellent interpersonal skills as you will be speaking with high level decision makers. Success will come from working on multiple projects concurrently and to strict deadlines in line with customer expectations, all whilst ensuring adherence to our internal processes and guidelines.
You may already have a background in retail hardware deployment, but more important is your ability to juggle workloads whilst maintaining the highest level of customer care and recording / relaying accurate information. Any experience of working with finance or technology teams would be a bonus alongside a real desire to forge a career in an organisation delivering cutting edge technology.
Responsibilities and Skills
· Interact with customers to gather customer requirements and act as liaison between customers and Acrelec.
· Working and communicating with customers on a daily basis
· Perform various administrative duties that will be related to specific customers.
· Manage expectations with various customer, business partners and key stakeholders.
· Managing deployment of various solutions for a number of different customers
· Deployment Coordinator will be responsible for the logistics and smooth running of Acrelec solutions delivery. Must have supported IT Refresh/ IT Hardware Deployment related projects.
· This will be a technical and non-technical deployment coordinator role.
· Ability to stage and configure various technical solutions.
· Responsible for organising the delivery and support from engineer/support team.
· Must have project coordination or project support experience surrounding one of the following related projects: Hardware Refresh/Solution Deployment/Hardware Deployment
· The successful applicant will have hardware deployment/rollout and coordination experience.
· Must have experience of working in a fast paced and complex environment.
· Requesting and scheduling (with Engineer Lead) engineer site visits to install various solutions and arranging delivery of the hardware. Could also arrange collection of hardware from sites.
· Liaise with customer project managers and users to clarify and agree requirements, delivery, installation/de-installation and collection dates.
· Stock Management including replenishment requests, device build and reporting.
Desirable Skills
· Familiar with POS/EPOS systems
· Previous experience of working in a start-up/evolving technology business
· Ability to work to own initiative.
· Calm under pressure and an ability to reprioritise at short notice.
· Strong customer service ethic and excellent organisation skills
· Excellent customer service skills, via both written and verbal communications
Job Types: Full-time, Permanent
Pay: £24,720.00 per year
Benefits:
* Company pension
* Gym membership
* On-site parking
Experience:
* Customer service: 1 year (preferred)
* Managing multiple tasks: 1 year (preferred)
* EPOS/POS systems: 1 year (preferred)
* Technology company: 1 year (preferred)
* Administrative: 1 year (preferred)
Work Location: In person
Reference ID: Development