Salesforce Product Manager
Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs.
We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.
What You'll Do:
* Own and shape the Salesforce integration strategy within the CCaaS product suite
* Engage directly with customers to understand needs and bring features to life
* Work cross-functionally with engineering, sales, marketing, and customer success
* Stay close to the Salesforce roadmap to unlock opportunities for innovation
* Help define go-to-market strategy, pricing, and positioning
What You Bring:
* Strong experience with Salesforce Service & Sales Cloud
* Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
* Background in contact center tech (ideally Service Cloud)
* 5+ years in product management or similar in a Salesforce environment
* Agile mindset and a track record of launching successful products
Nice to Have:
* Salesforce Admin Certification
* SaaS / CCaaS experience
* Exposure to WFM, knowledge management, or AI/LLMs