Service Coordinator Location: Caerphilly Salary: £30000 Hours: Monday to Friday | Office-Based | 08:30–17:00 We are currently looking for a proactive and well-organised Service Coordinator to join a busy and fast-paced team. This role would suit someone who enjoys coordinating people, processes, and communication while delivering a high level of service. Key Responsibilities: * Act as a key point of contact for clients, engineers, suppliers, and subcontractors * Manage inbound calls and emails in a professional and efficient manner * Provide regular job updates and progress reports to customers * Maintain accurate and up-to-date system records * Plan, schedule, and monitor daily workloads for engineers * Book appointments for smaller contracts and ad-hoc works * Complete helpdesk administrative tasks, including processing orders and spare parts * Raise purchase orders for suppliers and subcontractors * Produce accurate invoices for completed works * Monitor KPIs and support SLA performance What We’re Looking For: * Previous experience in a similar coordination or FM environment is desirable * Good understanding of scheduling, workflows, and service delivery * Strong organisational and communication skills * Confident using office systems and scheduling software * Ability to prioritise workload and work well under pressure Please get in touch or send your CV for more information