Join our Service Delivery Team at the Rail Operating Centre (ROC) in York as a Senior Train Service Manager. Overseeing 24/7 train service delivery, you'll collaborate with stakeholders, ensuring seamless operations and top-notch service quality. With your leadership and strategic problem-solving skills, you'll drive excellence in service delivery, manage safety incidents, and lead performance investigations. If you thrive under pressure and are passionate about delivering exceptional service, this role is your chance to shine. Join us and be part of shaping the future of railway operations
So, what does the role entail?
Responsibilities include:
* Supporting the Duty Service Delivery Manager (DSDM) in leading the service delivery team.
* Directing and coordinating LNER Service Delivery activities to optimise train performance.
* Managing safety incidents and ensuring compliance with safety regulations.
* Coordinating short-term service changes during disruptions.
* Leading real-time performance investigations to minimise service disruption.
* Managing information and ensuring resource availability for business needs.
* Maintaining business resilience through training and competency accreditation.
To excel in this role, you'll need:
* Demonstrated LNER values and railway operations experience.
* Knowledge of operational industry documents and safety regulations.
* Familiarity with LNER fleet and service requirements.
* Effective leadership, decision-making, and interpersonal skills.
* Ability to work under pressure and implement contingency plans.
* Proficiency in Microsoft Office and preferably Railway IT Systems.
* Experience in incident management and stakeholder negotiation.
* Ability to handle sensitive operational and security information.
Shift patterns for this rostered management position include:
* Early: 06:15 – 14:30
* Late: 13:45 - 22:00
* Night: 21:15 - 06:50
What you'll get:
* Free travel on LNER plus 75% off other companies' tickets (for you and your dependents)
* Discounted international train tickets (after one year's service)
* 50% discount on LNER tickets for friends and family
* Generous pension scheme
* Annual cycle to work schemes/electric vehicle scheme
* Discount, savings and cashback scheme from top retailers
* Health and wellbeing schemes and discounts
* A host of training opportunities to help further your career
* Rewards and awards to recognise when you shine
Disclosure and Barring Service (DBS) Check
If you're successful in your application and are new to the business, we'll undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business, so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference. By always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We're committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave
Diversity and inclusion
We're passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We're focused on creating a learning culture to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay
Start your journey here.