Closing Date
2026-05-20
Operational Delivery Lead
Location : 1 x Kent and 1x Sussex
Salary depending on skills and experience
Monday to Friday - On call rota 1 in 8
The Delivery Lead is responsible for managing the coordination and execution of reactive and planned works across
a designated county. Acting as the primary on-site contact for operational project delivery (reactive and planned), the
role ensures that activities are carried out efficiently, safely, and in alignment with project & operational requirements.
The Delivery Lead serves as a delivery subject matter expert between site operations and project teams, providing
support during high-risk works, including SCOs (Safe Control of Operations), maintaining operational continuity,
assisting with technical work scoping and Operate sites to provide safe operational isolation for projects as well as
helping undertake return to service activities e.g., to be a key holder and perform run to waste activities. The role also
includes providing cover and support for the FEO Delivery Manager as required.
Problem Solving
Provides innovative solutions to water supply issues.
Technical expert for matters relating to the water supply sites within their designated county.
Balances corporate risk against the best cost solution.
Deliver a risk-based approach to solutions, adhering to regulations and policies such as CDM.
Understands and quantifies risk and delivers a risk-based approach to solutions.
Ensures that technical requests and requests for funding align with the WR&P delivery strategy and process.
Change and Innovation
Assess site performance and implement improvements.
Identify areas of risk and ineffective delivery across various departments and develop innovative solutions.
Understand the costs of delivery to ensure the use of resources is balanced against risk.
Work with operations to drive collaborative working opportunities to ensure efficient delivery of large capital
Programmes.
Customer / Stakeholder Management
The role adds value to all of Operations in terms of defining and implementing policies on Safe Working practices.
Key contact for contractors and other departments.
Will support Programme managers, Senior project managers, project managers, and Operational managers in
effective risk management, operational expertise and delivery of projects.
Skills & Competencies
Business Skills
1. Technical process knowledge
2. Project process awareness
3. Water Process Knowledge
4. Knowledge of CDM regulations 2015
5. Knowledge of Water Industry mechanical and electrical standards
6. Knowledge of the Commissioning process
7. Knowledge of DWI Regulations
8. Knowledge of EA Regulations
9. Hygiene level gold trained
10. Financial acumen
11. Knowledge of internal policy such as WSM, WQM, MED
12. Knowledge of internal systems such as EDM, PRISM, SCADA WQSD
Personal and Interpersonal Skills
13. Excellent technical and communication skills
14. Influencing and negotiating with internal / external stakeholders
15. Communication throughout Operations to ensure compliance with statutory Regulations and Company Policies
16. Promote business confidence in the delivery of plans
17. Clear communication with power suppliers and contractors particularly when dealing with high voltage systems
18. Demonstrate Professional integrity, credibility and accountability
19. Take ownership of core issues to ensure business risk is controlled and the right level of mitigation is established.
20. Confidence in making business decisions
21. Confidence in making financial decisions
22. Act as senior staff when on-site
23. Can mentor junior staff (operators)
24. Can be seen as a role model
Leadership and Management
25. Influence all levels within the business up to senior level to achieve effective delivery of the Management plans
26. Support contract partners to improve on contract deliver
27. Coach site ops teams in career development to support succession planning
28. Act as successor and delegate for FEO Deliver Manager
29. Coach Administration and workflow controllers
30. Coach Junior staff (operators)
31. Champion health and safety
32. Manage pre-construction activities for WR&P delivery team
33. Lead Asset integration planning with Project managers and Asset integration team
Knowledge
Qualifications
Technical
34. Water Process Knowledge
35. Knowledge of CDM regulations 201
36. Knowledge of Water Industry mechanical and electrical standards
37. Knowledge of the Commissioning process
38. Knowledge of DWI Regulations
39. Knowledge of EA Regulations
40. Hygiene level gold trained
41. Financial acumen
42. Knowledge of internal policy such as WSM, WQM, MED
43. Knowledge of internal systems such as EDM, PRISM, SCADA WQSD
44. The post holder will understand and influence the effective use of resources to deliver Statutory duties.
45. Provide innovative solutions to optimise resources in the reduction of risk.
46. Ensuring Risk vs budget efficiency
47. Increase commercial effectiveness by providing technical input into the project in the early stages to ensure Operational standards are met and minimise the outsourcing of design services.
Risk & Compliance
48. The core of this role is the avoidance of risk of injury through effective risk management with regards to MEICA tasks by in-house staff and contract partners.
49. Statutory duties must be proactively managed with an effective Compliance Management Plan in place for each area of significant risk.
50. Risk must be quantified to a common measure and recorded for all areas.
51. Provide technical input to implement a formal risk management strategy to deliver a business-wide consistent approach as needed.
Essential
52. IoSH Managing Safely or equivalent H&S qualification
53. Competent operator training (will be provided)
54. NEBOS
55. Degree or equivalent experience
Desirable
56. AMP fundamentals or PMQ
57. Water Engineering level 3+
Additional Job Requirements (If applicable)
Experience
58. Proven ability to deliver complex projects or proven water treatment process knowledge
59. Detailed knowledge of the Water industry
60. Commercially aware with an understanding of contract management
61. Water Process experience
62. Construction design management 2015
63. Degree or equivalent experience