At Samaritans we rely on supporter donations to save lives. We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions. In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity. If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you. Contract terms: £28,000 - £30,000 per annum plus benefits Full Time Fixed Term Contract (18 months) Hybrid working with link to Ewell office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month. We are passionate about flexible working, talk to us about your preferences What you’ll do Engage with supporters by answering their enquiries Thank supporters for their donations Process all donations received by post, phone and BACS Identify and implement opportunities to build supporter engagement Record and report on positive and negative supporter feedback Maintain accurate supporter records Welcome and steward new supporter enquiries What you’ll bring Strong customer service experience and mindset Great communication skills, including telephone, e-mail and letter writing Ability to manage a varied workload Experience analysing information to make objective decisions Confidence in negotiating and influencing Great time management Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable) Experience working with a CRM database (desirable) Knowledge of card payments and Direct Debit processes (desirable) Full Job Description and Person Specification here Why Samaritans? At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Applications close: 17th February 2026 at 09:00am Interviews: w/c 23rd February 2026