Overview
Job Title: Support Worker - Complex Communication Needs
Location: Spital Tongs, Newcastle
Salary: £12.72 per hour, rising to £15.01 per hour after completion of BSL qualification
Hours: Full-time: 37 hours per week - three 12-hour shifts (e.g. 8am-8pm, 9am-9pm, or 10am-10pm). Part-time: Minimum of 21 hours per week. Rota: Shifts include 2 weekends per month; rota is set 2-3 months in advance. Contract Type: Permanent.
About the Role
We are looking for compassionate, committed Support Workers to join a person-centred team supporting two young men (aged 23) with profound deafness, non-verbal communication, and learning disabilities. Both are moving into a new independent supported living provision this summer after finishing college.
As a Support Worker, you\'ll enable and empower them to lead fulfilling lives through practical and emotional support, communication assistance, and community engagement.
Responsibilities
* Provide 1:1 and 2:1 support within a supported living environment
* Communicate using British Sign Language (BSL), VOCA devices, symbol boards, and visual aids
* Assist with personal care, medication administration, and health appointments
* Support independent living skills (cooking, cleaning, managing daily routines)
* Encourage social participation and community inclusion, including trips to: Swimming, trampolining, coffee shops, comic conventions, gaming, and deaf club
* Promote confidence, autonomy, and a sense of belonging
* Maintain detailed records and contribute to care planning
About You
* Experience supporting individuals with learning disabilities and/or complex communication needs
* BSL skills preferred (or willingness to learn through training provided)
* Ability to build trusting, respectful relationships
* Confident using assistive communication tools or eager to learn
* Positive, patient, and empathetic approach
* Flexible and reliable, with ability to work shifts including weekends
Benefits and Enhancements
* 20 days annual leave, plus bank holidays (pro-rated for part-time roles)
* Contributory Pension Scheme (contributions matched up to 5%)
* Induction and ongoing specialist training (including BSL if needed)
* Employee Assistance Programme (EAP)
* Cycle to Work Scheme
* Access to a rewards scheme offering discounts on shopping and leisure
* Occupational health, physio, and counselling services for wellbeing
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