IT System Analyst - £46k (DOE) - Remote I am seeking a proactive IT Systems Analyst with experience in Epicor BisTrack and strong SQL skills to support my client’s core business systems. This role is well suited to someone who enjoys hands-on technical work, supporting users, improving processes, and implementing smart automation solutions, including modern AI-driven tools, to enhance overall business efficiency. What you’ll do Act as the escalation point for Bistrack and SQL-related support issues Resolve helpdesk queries efficiently and support day-to-day IT operations Use AI and automation tools to streamline processes and reduce manual work Develop reports, queries, and system improvements Train users and create simple, helpful guidance materials Support system integrations and data workflows across the business What you’ll bring Hands-on experience with Epicor Bistrack Strong SQL capability (queries, reporting, troubleshooting) Background in IT support/helpdesk roles Awareness of AI productivity tools, automation platforms, or low-code environments Clear communication skills and a user-focused mindset A desire to improve systems, processes, and efficiency Benefits 15% bonus Remote Private Healthcare