Customer Assistant - Fashion, Home & Beauty - Wolstanton Stoke
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll champion stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Work pattern
* Week 1: Sunday 13:00 - 17:00; Monday 06:00 - 10:00; Tuesday 06:00 - 10:00; Wednesday 17:30 - 21:30; Saturday 14:00 - 18:00
* Week 2: Sunday 13:00 - 17:00; Monday 06:00 - 10:00; Wednesday 17:30 - 21:30; Friday 14:00 - 18:00; Saturday 14:00 - 18:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and quality work
* Open to feedback and able to act on it
* Planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening well
* Good level of digital capability
Everyone\’s Welcome
M&S is committed to an inclusive culture and to flexible working. We are happy to discuss reasonable adjustments to the recruitment process to ensure a fair assessment. We are open to an active Inclusion, Diversity and Equal Opportunities Policy and welcome applications from all backgrounds.
If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us when applying so we can accommodate your needs.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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