Lead the Front of House Team at Our Dynamic Restaurant Hub! Join the Revolution in Dining! At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest. Why This Role Is Special: As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for. Your Key Responsibilities: Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment. Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations. Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly. Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement. Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return. Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care. What We Offer: Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service. Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks! Career Growth: Opportunities for development within our diverse group of brands. Flexible Working: We value work-life balance and offer flexibility to suit your needs. Are You the Leader We’re Looking For? If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences. Apply Now and Start Your Journey with Us! Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment. At BRG, we live by our core values: ✅ Honest – Acting with integrity in everything we do. ✅ Hardworking – Giving our best, every day. ✅ Hungry – Always striving for growth and excellence. ✅ Heart – Caring deeply about our people, our guests, and our communities. The Restaurant Hub in Swansea offers a variety of different cuisines from Caffe Carluccio’s, Ed’s Easy Diner and Harry Ramsden’s. You can find us in Sainsbury’s Superstore in the city centre next to the River Tawe.