Hey! We’re the LTA and we’re pleased to meet you! 👋
The LTA's vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.
About the Role
As a Ticket Support Operator, you’ll assist in all aspects of on-site day-to-day operation of the Ticketing Team. You will provide a customer-friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.
Working Hours: 8:45am – 6:45pm
Key Accountabilities
* Supporting and troubleshooting face to face customer queries.
* Ensure customers can access the event ahead of gates opening to ensure a smooth entry for pre or on-site purchased tickets.
* Develop and maintain a deep understanding of the LTA ticketing platform so queries can be dealt with in an efficient and timely manner.
* Provide a high-quality customer experience resolutions of any ticketing issues i.e. accessing and/or transferring of tickets.
* Support customers to self-serve at our events using digital ticketing solutions at the event in downloading the LTA Courtside app to buy and access their tickets.
* Work effectively as a member of the ticketing support and events team to ensure excellent customer satisfaction during the event.
* Have, and maintain, a broad understanding of the LTA grass court calendar and events, and where information can be found via the LTA website and app to support customer queries and enable them to resolve enquiries themselves wherever possible.
Interview Timelines
Please note, the application window for this role closes at midnight on Sunday 8th March 2026.
We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive.
Interviews will take place via Microsoft Teams on Monday 16th and Tuesday 17th March 2026.
Our Support to You
When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us.
If you have any specific questions regarding your application or if anything’s unclear at all, please contact our recruitment team by emailing recruitment@lta.org.uk
Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.
Read some of our colleague testimonials below and find out more here
* “As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”
* “Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”
* “As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability.”
Find out more about the role, and our amazing LTA benefits via the link provided
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