B2B Customer Account Manager – Trade Mastermind
Location: Peterborough HQ
Salary: £40,000 Base + £30,000-£50,000 Annual Bonus Potential (OTE £70,000-£90,000)
Benefits: Monthly Bonuses | Private Health | Pension | Car Allowance | Full Training | Career Progression
Drive Success Across a Portfolio of Trade Business Clients combining Account Management, Customer Support, and Commercial Upselling.
Founded in 2020 by BBC Apprentice Winner Joseph Valente, Trade Mastermind is the UK's fastest‑growing business education and coaching company for the construction industry. We teach tradespeople how to become businesspeople, giving them tools, systems, and knowledge to scale from the tools to seven figures and beyond. We've trained over 5,000 trade business owners, who on average achieve 370% growth in their first year with us.
The Role
This is a hybrid of relationship management, coaching, and commercial growth. You will be the first point of contact for your portfolio, ensuring each customer is fully supported, fully engaged, and achieving measurable results. You will also upsell them into the additional in-house services they need from our sister company Trade Group Services (TGS) including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey. Working closely with finance and billing, you will ensure customers receive great service and pay on time, maintaining the financial health of your customer portfolio.
Drive Customer Attendance
Make sure your businesses attend every training session and academy day, ensuring they stay engaged, accountable, and on track for success.
Deliver Customer Results
Track your customers' monthly progress and ensure they achieve wins and results every month. Celebrate their milestones and keep them focused on growth.
Upsell Growth Services
Identify what each business needs next and upsell the right in-house Trade Group Services to help them scale from websites and marketing to recruitment and finance solutions.
Support Credit Control & Billing
Work with our finance team to maintain excellent service standards and ensure your clients stay up to date with payments throughout their programme.
What's In It For You
* £40,000 Base Salary + £30,000-£50,000 Annual Bonuses (OTE £70,000-£90,000)
* Monthly Bonuses & Accelerators for over-achievement
* Private Health & Pension Scheme
* Car Allowance
* Full Training & Continuous Coaching from senior leadership
* Career Progression Pathway to Senior Account Manager, Head of Customer Success, or Business Coach
* Up to 25 days holiday + bank holidays + birthday off
* Access to our brand-new 20,000 sq. ft. HQ and national Trade Mastermind events
Who You Are
* Experienced Account Manager, Customer Success Manager, or B2B Relationship Executive
* Confident supporting and selling to small business owners
* Naturally organised, structured, and disciplined
* Skilled at building relationships while driving accountability and results
* Comfortable managing multiple accounts, pipelines, and CRM systems
* Commercially aware and confident with billing, credit control, and renewals
* Background in education, coaching, or construction/trades is a plus
The Bigger Vision
* Achieve a £100 M+ valuation and £10 M+ EBITDA
* Serve 1,000+ trade business owners annually
* Launch the Trade Mastermind University – the first of its kind globally
* Build the UK's most impactful business education and service ecosystem for trades
Ready to Manage, Support, and Scale Trade Businesses Nationwide? If you're a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact.
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