Membership Coordinator
Membership Organisation
Location: Coventry-based | Office: Mon–Thurs | WFH: Fridays
Salary: £30,000 Per Annum
Contract: 12-Month Maternity Cover
Start Date: 4th August 2025
Role Overview
Are you a highly organised, people-focused professional with strong leadership experience and a passion for delivering exceptional membership services? We are seeking a Membership Coordinator for a 12-month maternity cover role to oversee the membership offering.
The Role
You will play a central role in delivering first-class service to members, leading the Membership Administrator, and driving operational excellence across key membership functions. This varied and rewarding position offers the opportunity to engage with senior stakeholders, manage high-quality communications, and maintain vital systems.
Key Responsibilities
1. Supervising and coaching a Membership Administrator
2. Acting as the first point of contact for member queries
3. Managing onboarding for new and associate members
4. Leading internal systems and platforms (CRM, CMS, IT liaison, website updates)
5. Supporting communications, member benefits, and committee liaison
6. Coordinating staff onboarding, health & safety, and wellbeing initiatives
7. Managing data integrity, directories, and CRM updates
8. Supporting leadership with member presentations and reports
9. Helping deliver a high standard of administration across the team
Person Specification
1. Minimum 5 years’ administrative experience
2. Strong leadership and communication skills
3. Proven ability to manage systems (CRM, CMS), with excellent IT literacy
4. Attention to detail and a natural drive for process improvement
5. Customer-first mindset and professional telephone manner
6. Basic HTML knowledge desirable
7. A team player with a hands-on, “can-do” attitude
Application Process
Please send your CV to apply. Due to the volume of applications, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.
Additional Information
Membership Bespoke is acting as a recruitment business for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
With over 10 years of experience, Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, specializing in tailored recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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