Role Overview
The IDM Analyst will work as part of a collaborative team, supporting key identity management processes. The role involves handling data, investigating queries, amending errors, and liaising with internal teams to ensure data integrity and system efficiency. The successful candidate will participate in continuous improvement initiatives and maintain a strong customer focus, ensuring compliance with company policies and industry regulations.
Key Responsibilities
Gather and analyse customer data to understand and meet customer needs
Participate in process reviews and adopt new work approaches
Identify and implement improvements to internal procedures
Plan and organise workload to meet performance standards
Ensure compliance with Health & Safety and DSE policies
Act in line with regulatory standards and treat customers fairly
Investigate and resolve complex customer queries
Amend data errors and provide feedback to improve data quality
Complete complex transactions across the business function
Provide feedback and updates on workload and progress
Monitor industry and internal policies for continual process improvement
Support and rectify data flow failures into systems
Communicate with stakeholders effectivelyExperience and Qualifications
Essential
Minimum 6-12 months' experience in a similar role
Strong analytical and numerical skills
Ability to analyse data and identify discrepancies
Good interpersonal and communication skills
Strong prioritisation and organisation abilities
Customer service focused
Proficient in IT applications, particularly Microsoft ExcelDesirable
Background in the energy sector
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants