A technology services firm in York is seeking a 2nd Line IT Service Desk Analyst. In this role, you will provide high-level technical support while ensuring excellent communication with users. Responsibilities include troubleshooting hardware and software issues, managing IT incidents, and supporting new technologies. Ideal candidates will have experience in busy service desk environments, strong troubleshooting abilities, and skills in Windows 10 and Active Directory administration. This position offers an excellent opportunity for professional development in a dynamic setting.
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