Learning & Development Practitioner
Field‑Based | People Team | Full‑Time
Are you passionate about developing people, shaping capability, and creating brilliant learning experiences? Do you want to be part of a team that helps colleagues across the Pets ecosystem grow, thrive, and feel proud of the work they do?
We’re looking for an experienced Learning & Development Practitioner to join our People Team and help us deliver impactful, modern learning across our business — including Retail, Vets, and Support Office.
What you’ll be doing
As an L&D Practitioner, you’ll play a vital role in designing, delivering, and embedding learning experiences that genuinely make a difference.
You will:
1. Conduct robust Learning Needs Analyses using data, insights, and stakeholder input
2. Design engaging blended learning solutions (workshops, eLearning, digital, toolkits, job aids, microlearning)
3. Deliver high‑quality face‑to‑face and virtual learning sessions for colleagues, managers, and leaders
4. Own and manage multiple L&D workstreams within your dedicated business area
5. Measure impact using clear success metrics and continuous improvement loops
6. Build strong, trusted partnerships with leaders, HRBPs, SMEs, and operational teams
7. Support capability building across leadership, performance management, induction and professional development pathways
8. Create simple, visually engaging learning resources using design tools
9. Collaborate with internal and external partners to deliver best‑in‑class learning
This role includes national travel and quarterly visits to our Handforth Support Office.
You’ll thrive in this role if you have:
Essential experience
10. Significant experience operating at L&D Practitioner level
11. Strong facilitation skills (minimum 2 years delivering behavioural‑based learning)
12. Proven ability to design blended learning solutions
13. Confidence using data, evaluation, and feedback to improve programmes
14. Experience delivering both virtual and face‑to‑face training
15. A mindset focused on continuous improvement and learner impact
Desirable
16. CIPD/TAP or equivalent
17. A passion for education, coaching and developing others
18. Excellent communication and stakeholder influence skills
19. A strategic approach with an eye for quality and consistency
You’ll be great at
20. Learning needs analysis
21. Instructional design
22. Facilitation & training delivery
23. Stakeholder engagement
24. Evaluation and impact measurement
25. Digital learning tools
26. Programme and project management
Why join us?
At Pets, we’re building a place people are proud to work — where development is valued, curiosity is encouraged, and everyone can grow their career while making a positive impact for pets and the people who love them.
If you love creating meaningful learning experiences and want to help shape the future of capability at Pets, we’d love to hear from you.