210 Hangleton Road, Brighton and Hove, BN3 7LP, UNITED KINGDOM
The Flour Pot Bakery is a beloved community hub known for its artisanal breads, pastries, and welcoming atmosphere. We pride ourselves on our commitment to quality, creativity, and customer satisfaction. We are looking for an enthusiastic and experienced Senior Supervisor to join our team and help us continue to create memorable experiences for our customers.
The Senior Supervisor will support the General Manager in overseeing the daily operations of the store, with a focus on delivering exceptional customer service and ensuring consistent, high‑quality standards in store. This role requires a hands‑on leader who can support staff, optimise processes, and maintain a positive and productive work environment.
Key Responsibilities
1. Operations Management
* Assist with the daily operations of the floor and counter to ensure smooth and efficient service.
* Ensure compliance with health and safety regulations, food safety standards, and company policies.
* Support inventory management, ordering, and supplier coordination to maintain appropriate stock levels.
2. Staff Management
* Train, guide, and supervise front‑of‑house staff, ensuring high standards are consistently met.
* Foster a positive work environment by encouraging teamwork, motivation, and professional development.
* Conduct regular staff meetings and one‑on‑one sessions to communicate updates, feedback, and company goals.
3. Customer Service
* Maintain high standards of customer service, addressing inquiries and resolving issues promptly and professionally.
* Monitor and respond to customer feedback, continuously working to improve the customer experience.
* Assist in reviewing sales reports and financial data to identify trends and opportunities.
* Help develop and support strategies to increase sales and profitability.
5. Marketing and Community Engagement
* Collaborate with the marketing manager to promote the store through various channels.
* Work closely with the General Manager to support in‑store promotions and special events that attract customers.
6. Quality Control
* Ensure all food and beverages served meet The Flour Pot’s high‑quality standards.
* Support with the rollout of new menu items, specials, and seasonal offerings, including assisting with relevant team training.
* Maintain the store’s aesthetic, cleanliness, and atmosphere to create a welcoming environment.
Requirements
* Proven experience as a Supervisor within the hospitality industry.
* Strong leadership and team‑management abilities.
* Excellent communication and interpersonal skills.
* Knowledge of food safety regulations and health standards.
* Ability to work in a fast‑paced environment and handle high‑pressure situations.
* A passion for quality food and outstanding customer service.
Screening Questions
* How many hours are you available to work each week? (16‑24hrs, 20‑30hrs, 30‑40hrs)
* When are you available to start? (Please specify date)
* Please tell us why you would like to join The Flour Pot Team?
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