Job Role: Business Development Executive Location: Hybrid/Cannock office Salary: £35,000 £18,000 commission Contract Type: Full time, permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why do we want you? Phoenix Health & Safety, part of Wilmington plc, is searching for an ambitious, driven, and commercially focused Business Development Executive who thrives on turning interest into action and opportunities into revenue! In this role, you’ll be at the forefront of our sales drive, converting inbound leads into high-value opportunities. You’ll be the first point of contact for prospective customers across live chat, email and phone, using your sales instincts to build rapport, uncover needs, and spot opportunities to upsell and maximise commercial outcomes. With your energy, curiosity and hunger to close, you’ll help fuel our sales pipeline while delivering an outstanding customer experience. Please note: To complete your application, you will be redirected to Wilmington plc’s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You will be responsible for: Driving top-of-funnel activity through qualified inbound engagement. Delivering excellent customer service while achieving and exceeding monthly sales targets. Managing inbound enquiries across channels such as phone, email and live chat in line with agreed service level agreements (SLAs). Building and maintaining a strong, healthy and consistent sales pipeline. Providing weekly reporting to the Internal Team Leader. Attending regular one-to-one meetings with the Internal Team Leader. Managing and following up on all leads and opportunities within the CRM system. Responding promptly to inbound leads across all communication platforms. Building strong relationships with the marketing team and providing feedback on lead quality and campaigns. Working closely with Account Managers when handing over qualified opportunities. Helping to prevent order cancellations through proactive communication and support. Achieving and exceeding monthly revenue targets. What’s the Best Thing About This Role? You’ll be engaging with a diverse range of prospective customers every day, playing a pivotal part in shaping the customer journey from the very first point of contact. Your work will directly influence our growth, our revenue, and the success of our commercial strategy giving you huge opportunity to make an impact. What’s the Most Challenging Thing About This Role? You’ll operate in a fast-paced, high-energy sales environment where volume, accuracy and service excellence go hand in hand. To succeed, you’ll need resilience, strong organisation, and the drive to stay focused and proactive when managing a busy pipeline. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes To be successful in this role, you must have / be: Proven experience in inbound sales, telesales or appointment-setting roles. Comfortable working to high daily call volumes (target: 50 per day). Familiarity with CRM platforms. Strong verbal communication skills and confidence in handling objections. Goal-oriented, resilient and highly motivated. The ability to work quickly, accurately and methodically in a fast-paced environment. To be successful in this role, it would be great if you have: Experience using HubSpot or a similar CRM system. Previous experience working with inbound marketing leads. Experience collaborating with marketing and account management teams to maximise sales opportunities. We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on “ APPLY ” today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. *Please note that this role may remain advertised until an offer of employment has been made. LI-Hybrid