Automotive Fleet Support Coordinator (Fixed Term 12 Months) – Heathrow Airport
We are looking for driven automotive, fleet, or workshop professionals to join our 24/7 airport operations team. This role will coordinate GSE fleet availability and support ground services around the clock.
What You’ll Be Doing
* Provide first‑line telephone support to customers regarding fleet availability and incidents
* Coordinate breakdowns, defect reports, recoveries, and service status updates
* Monitor and manage SLA recovery plans and customer communications
* Investigate vehicle‑related aircraft delays and share findings with customers
* Liaise with workshops, suppliers, subcontractors, and manufacturers
* Allocate jobs and raise service requests and purchase orders using SAP
* Track fleet movements, repairs, and associated costs
* Escalate safety issues, incidents, and operational risks appropriately
* Maintain accurate records and promote a strong safety culture
What We’re Looking For
* Experience in automotive, fleet, workshop, logistics, or vehicle maintenance environments
* Background in customer service, coordination, or call‑centre‑style support
* Good understanding of vehicle maintenance and operational workflows
* Comfortable using IT systems (SAP experience advantageous)
* Strong organisation, communication, and problem‑solving skills
* Proactive, calm under pressure, and customer‑focused
* Able to work rotating day and night shifts
Why Apply?
* Use your automotive knowledge in a unique airport setting
* Be part of a 24/7 operational environment where no two days are the same
* Gain exposure to aviation and ground support equipment operations
* Work within a safety‑led, professional, and team‑focused environment
* Opportunity to develop long‑term career pathways within fleet and operations
Hours & Shift Pattern
Rotating day & night shifts (4‑week cycle) – 4 on, 4 off. Examples: Day shift 05:30‑17:30 or 06:00‑18:00; Night shift 17:30‑05:30 or 18:00‑06:00.
Benefits
* Competitive salary and benefits package
* 6% employer pension contribution
* 3× salary life assurance
* Private medical cover
* Employee Assistance Programme (EAP)
Apply Now
If you have a strong automotive or fleet background and want to apply your skills in an airport operations environment, we’d like to hear from you.
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