We are seeking a skilled and experienced HP/Xerox Printer Engineer / Analyst to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions—including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction
Key Responsibilities:-
* Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
* Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
* Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
* Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
* Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
* Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).
Experience and Skills:-
* Minimum 3–5 years of experience supporting Xerox and HP printer environments, including production-class equipment.
* Proven experience with Xerox solutions (e.g. Workplace Suite).
* Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
* Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
* Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
* Ability to interpret technical manuals, service bulletins, and diagnostic tools.
* Excellent customer service skills, with the ability to work independently or as part of a field team.
Desirable:-
* HP Certified Technician.
* Xerox Solutions or Production Printer Certifications.
* CompTIA A+, Network+, or equivalent IT certification.
Mayflower is acting as an Employment Agency in relation to this vacancy