Pertemps Network Group
are delighted to be assisting a reputable London housing provider for a
Customer Services Advisor (Part-Time Role)
who will act as the first point of contact for residents contacting the Housing provider regarding housing services and repairs. The role focuses on delivering a high-quality, customer-focused service, resolving enquiries at first contact where possible, and ensuring residents receive a timely, positive, and professional response across all communication channels.
Pay Rate:
£18–£20 per hour (PAYE) Location:
Greater London Job Type:
Temporary, Part‑Time Hours:
Minimum 22.30 hours per week between
8am–6.15pm, Monday to Friday Training:
Approx. 4 weeks in-office, with potential hybrid working after successful training Employer:
A Reputable Housing Provider
Key Responsibilities: Act as the first point of contact for residents via
telephone, email, web, social media, and post. Provide clear advice and resolve common housing and repairs enquiries at first contact. Accurately log
and
update information
on the Council’s housing systems, including ordering repairs, booking surveyor appointments, issuing rent statements, and taking payments. Identify when
enquiries require escalation
and
pass accurate, detailed information to specialist teams. Deliver a consistent, reliable, and customer-focused service in line with performance targets and service standards. Maintain up-to-date knowledge of housing policies and procedures to ensure accurate advice is provided. Carry out
telephone surveys
and record customer feedback to support service improvement. Take ownership of enquiries, ensuring residents feel listened to and supported throughout their interaction. Work in a
performance-driven environment, achieving targets relating to customer satisfaction and first contact resolution. Act as a
positive role model, promoting excellent customer service standards and organisational values at all times. Work flexibly across shifts to ensure full service coverage during operational hours. Qualifications
Essential: GCSEs (or equivalent)
OR
relevant customer service experience Desirable: Customer Service qualification or similar Experience
Working in a
customer service or contact centre environment Delivering services in a
fast-paced, high-pressure setting Confident handling
challenging or complex customer enquiries Working to
performance, quality, and productivity targets Using
Microsoft Office
and other IT systems Knowledge
Strong understanding of what excellent customer service looks like General awareness of how customer service centres operate Desirable knowledge of
local authority services, particularly housing or repairs Skills & Abilities
Excellent customer service and communication skills
(verbal and written) Strong problem-solving and attention to detail Ability to understand and retain high volumes of information Confident IT user with good digital skills Strong time management and organisational skills Flexible and adaptable approach to work Pertemps Network Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
If you are passionate about delivering excellent customer service and have experience supporting housing or repairs enquiries,
apply now for the Customer Services Advisor – Housing Repairs role
to take the next step in your career.