Technical Customer Support Location: Newcastle upon Tyne Based: On site Salary: £27,000 Contract: Full time, permanent You will support our commercial (B2B) customers with specialist guidance on the installation, commissioning and operation of our electrical and Building Management System (BMS)-related products. You will act as a trusted technical partner to installers, integrators, facility managers and OEMs—helping them deploy solutions effectively, troubleshoot issues, and maximise system performance. This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment. This is a new addition to an established team and offers production training and development. Key Responsibilities * Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support. * Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions. * Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation. * Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement. Person Specification * Proven experience in a tech...