Deputy Manager – Jollyes Pets – Norwich
Salary £26,500 - £30,000 p.a. + bonus potential of £1-5k p.a*.
Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Norwich store.
Benefits
* Competitive salary of £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a*, *subject to reaching pre‑agreed measures.
* Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
* Retail Trust Membership: Counselling, wellbeing, and financial support.
* Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
* Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
* Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
* Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
* Enhanced Family Leave: Maternity and paternity packages above statutory levels.
* Recognition & Rewards: Top Dog Award with extra day off and perks.
* Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
* Learning & Development: Ongoing training for career growth.
The Role – Deputy Manager
Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Manage people, financial performance, store standards, and customer service.
Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
Ensure you and your team deliver exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
Deliver the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
Skills & Experience
* A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
* Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
* A team player, able to communicate effectively and build high‑performing and highly engaged teams.
* Proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
* Commercially aware and proactive with excellent planning and organisational skills.
* Own transport with a UK driving licence as you may need to cover other stores in the region or work out of hours.
* Full‑time, temporary (9‑12 months Maternity) position – 40 hours per week, working 5 days out of 7.
About Jollyes Pets
Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ and listed in the Sunday Times ‘Best Places to Work’, we are accredited by RestLess as an age inclusive employer and by the Pet Sustainability Coalition.
We welcome applications of all ages (16+).
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