Retail Deputy Manager
18 hour contract
Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Retail Deputy Manager, you’ll help keep your store running smoothly, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn, create, and play more, through creating memorable moments, smiles, and products that help them craft lasting memories.
Taking the helm when the Store Manager is unavailable, you'll be responsible for the team, store standards, customer experience, and commercial targets.
We recognize that our Team Leaders/Deputy Managers are future Store Managers and beyond! We’ll actively support your personal development and career progression.
Your mission
* Stand in for the Store Manager, taking responsibility for all metrics and the team when they’re away
* Create a welcoming, inclusive, and enjoyable store atmosphere
* Drive retail sales and achieve high performance across all KPIs
* Ensure excellent standards and merchandising, from cleanliness to pricing
* Lead and coach the team to provide outstanding customer experiences, using your product knowledge and charm
* Manage product placement in both planogrammed and non-planogrammed spaces, demonstrating merchandising expertise
Skills / Behaviours that will set you apart
* Genuine and Authentic: Your positivity, creativity, and passion for our brand shine through. Your helpful recommendations make customers feel valued!
* Resilient Champion: You handle a fast-paced retail environment with ease, juggling busy days, deliveries, and customers effectively.
* Stock Management Guru: You excel at sorting, pricing, and merchandising deliveries, embracing the challenge with confidence.
Being a great leader
As a leader with strong people skills, you'll create a team that feels more like a family.
* Inspire and motivate your team aligned with our values and purpose
* Help your team reach their potential and drive store success
* Collaborate with support departments and peers, providing constructive feedback
* Support your team's well-being and career aspirations, engaging in meaningful conversations about performance and growth
Our PERKS really are ‘The Works’
* 25% Colleague Discount! Plus, exclusive Double Discount days
* MyWorks - Access exclusive discounts across retailers, holidays, utilities, tech, and more
* Holiday – 33 days including bank holidays; increases with long service
* Can-Do Academy - Grow your skills and career with training opportunities
* Wagestream - Access 50% of your wages early, as you earn them
* Share Scheme - Own a piece of The Works
* 24/7 support via Retail Trust for you and your family
* Healthcare Cash Plan - Support for healthcare costs
* And more: long service awards, pension, life assurance, Cycle to Work, charity options
Our Purpose: To inspire reading, learning, creativity, and play to make lives more fulfilled.
Our Values: Crafty | Caring | Can-do
We Listen. We Care
We conduct annual anonymous colleague surveys to gather your feedback and improve our workplace. Your input helps us shape the future of The Works.
Promoting Diversity, Inclusion, and Reasonable Adjustments
We foster an inclusive culture where everyone can be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers, and LGBTQ+ community members. We support flexible working and reasonable adjustments for interviews and roles. Please let us know if you need assistance.
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