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This role
will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.
Duties:
1. To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.
2. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.
3. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.
What you'll need to succeed
* We are looking for a motivated individual who wants to make a difference in the community, is enthusiastic, customer focused, good at problem solving, and enjoys helping people. You must enjoy a challenge, confidently resolve conflict, and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.
* Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential.
* Experience of working in a social housing setting is preferred but not essential.
* Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting, and numeracy.
* The ability to plan your day efficiently, be organised, and have a can-do approach to finding solutions. You will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.
* This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. On-site parking available.
To meet our commitment to providing safe, high-quality services to our customers, as part of our onboarding process, we will complete a Basic level background check with the Disclosure and Barring Service once an offer of employment is made. This will be renewed every three years.
Please note: we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:
o 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year
o 2 volunteering days per year for activities like helping out in local communities
o An additional ‘Beliefs day’ once a year to have an extra day off
o Supported family-friendly approach with extended parental leave
o Enhanced pension with matched contributions of up to 9%
o Option to buy or sell up to 5 days of annual leave per year
o Life assurance cover 3 x your salary
o Cycle2work scheme
o Hybrid Working - depending on job role and department
o Health cash plan scheme for everyday healthcare needs, which you can extend to family members
o Tenancy deposit – interest-free loan to assist with rental deposits and season Ticket loan
o Access to extensive learning and training opportunities via Wisebox platform
o Colleague virtual social platform with workplace pages for organizational updates and colleague connections
o Career progression through mentoring/coaching, apprenticeships, and career planning support
o Employee Assistance Programme supporting colleague wellbeing
About us
We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organization by viewing our attached document.
Our promise
At Metropolitan Thames Valley Housing (MTVH), we value diversity and are committed to promoting equality, diversity, and inclusion. We work collaboratively to serve people better every day, supporting and developing our diverse employees and communities. We are a disability confident employer scheme member.
We aim for every employee and customer to feel comfortable being their true selves, fostering an environment that challenges non-inclusive behaviors and promotes wellbeing.
Our Network groups for employees include:
o Gender
o Ethnicity
o LGBTQ+
o Disability
Our core values of Dare, Care, and Collaborate demonstrate our people-focused approach to solving social issues through teamwork.
We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage prompt application.
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