Job summary
We are looking for an Operations Manager to work within our Truro service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues.
Main duties of the job
As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation. You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives. You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures. In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service.
About us
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.
Details Date posted
18 June 2025
Pay scheme
Other
Salary
£36,565 to £44,290 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1750235771-YV6RU
Job locations
Truro
Truro
TR1 2EJ
Job description Job responsibilities
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised. The closing date for all applications is Wednesday 2nd July. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for. About the Role You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. The postholder will pick up responsibility for our Volunteer, Life Skills and IPS services. We would encourage applicants with a related working background in managing similar services. Please note the salary is dependent on skills and experience. Benefits
1. 28 days annual leave, plus bank holidays
2. An extra day off for your birthday or a special occasion of your choice
3. Enhanced maternity, paternity and adoption leave
4. 2 days paid volunteer leave per year
5. Auto-enrollment into We Are With You's pension scheme
6. Access to a Blue Light Card - giving you great savings on big high-street and online brands
7. Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
8. We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Job description Job responsibilities
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised. The closing date for all applications is Wednesday 2nd July. As an organisation we do not have a sponsorship license and are unable to provide sponsorship to live and work in the UK. As such candidates are required to hold the right to work in the UK for the duration of the contract you are applying for. About the Role You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. The postholder will pick up responsibility for our Volunteer, Life Skills and IPS services. We would encourage applicants with a related working background in managing similar services. Please note the salary is dependent on skills and experience. Benefits
9. 28 days annual leave, plus bank holidays
10. An extra day off for your birthday or a special occasion of your choice
11. Enhanced maternity, paternity and adoption leave
12. 2 days paid volunteer leave per year
13. Auto-enrollment into We Are With You's pension scheme
14. Access to a Blue Light Card - giving you great savings on big high-street and online brands
15. Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
16. We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Person Specification Qualifications Essential
* Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
Experience Essential
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
* Experience and evidence of working effectively at a management level
* Experience of managing a budget
* A track record of successfully working in joint ventures and partnerships
* A proven track record of creating and maintaining a strong performance management culture
* Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
* Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
* Demonstrable ability to develop and lead a cohesive team
* Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
* Experience of developing business plans and implementing new services
Person Specification Qualifications Essential
* Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
Experience Essential
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
* Experience and evidence of working effectively at a management level
* Experience of managing a budget
* A track record of successfully working in joint ventures and partnerships
* A proven track record of creating and maintaining a strong performance management culture
* Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
* Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
* Demonstrable ability to develop and lead a cohesive team
* Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
* Experience of developing business plans and implementing new services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
We Are With You
Address
Truro
Truro
TR1 2EJ
Employer's website
https://www.wearewithyou.org.uk/ (Opens in a new tab)
Employer details Employer name
We Are With You
Address
Truro
Truro
TR1 2EJ
Employer's website
https://www.wearewithyou.org.uk/ (Opens in a new tab)
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