Location: London/West End
Salary: 60k
Employment: 12 months FTC
The Role
* Client and Occupier Management
o KPI Delivery and Liaison: Own and deliver operational Client KPIs in collaboration with SFM. Act as the primary occupier liaison for building operations and support customer experience initiatives.
o Reporting and Compliance: Report to Surveyors on valuation/investment matters, monitor tenant compliance, and ensure property readiness for sale.
Financial and Lease Administration
* Budget Management: Fully manage property finances, including service charge budgeting, monitoring, variance reporting, and reconciliation.
* Lease Understanding: Maintain a thorough understanding of lease terms as they relate to FM obligations and common areas.
Health, Safety, and Risk
* H and S and Risk: Establish and maintain high quality Health and Safety arrangements, address risks from assessments, and implement Disaster Planning procedures (including drills).
* Compliance: Issue Permits to Work, monitor vacant property insurance, and conduct regular site inspections and audits.
Operations and Maintenance
* Contractor and Procurement: Oversee and monitor contractor performance and ensure all services are procured cost-effectively using accredited vendors and the PAM program.
* Maintenance and Works: Ensure timely and cost-effective reactive maintenance. Manage minor planned works and assist with major works, ensuring maintenance contracts align with O and M manuals for all building equipment.
* Site Management: Maintain site regulations, records, and ensure adherence to PAM Process Hub policies.
About You
* Commercial awareness and ability to develop identified business improvement opportunities
* Solid stakeholder management skills and an ability to understand and relay business ideas
* Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background
* An advocate of change and supportive in driving operational business change
* IWFM / BIFM qualification and or similar in facilities operational management is desired but not essential.
* Strong organisation skills and excellent communication skills, both verbal and written
* Driven to achieve results
* Knowledge of safety, quality, and cost risks
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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