Role Overview
We are seeking an experienced and motivated Business Support Officer to join Adult Social Care, supporting both the Learning Disability Team and the Long-Term Conditions Team. This is a varied and collaborative role, providing essential administrative and operational support to ensure the effective delivery of services. This role offers an opportunity to contribute to meaningful work supporting vulnerable adults, within a supportive and collaborative team environment.
Key Responsibilities of Business Support Officer
* Provide high-quality administrative and business support across both teams
* Support the Learning Disability Team, working alongside a team of four BSOs and NHS colleagues
* Assist the Long-Term Conditions Team, contributing to a team of six BSOs
* Manage correspondence, records, and documentation in line with service requirements
* Coordinate meetings, appointments, and schedules for team members
* Maintain accurate data entry and case management systems
* Liaise with internal teams, external partners, and healthcare professionals
* Ensure confidentiality and compliance with data protection standards
* Contribute to continuous improvement of administrative processes
Working Hours of Business Support Officer: Monday – Friday, 37 hours per week
Hybrid role combining home working and office-based work at Hillcrest
Requirements of Business Support Officer
* Previous experience in an administrative or business support role
* Strong organisational skills with the ability to manage competing priorities
* Excellent communication and interpersonal skills
* Ability to work effectively both independently and as part of a team
* Good IT skills, including Microsoft Office and data systems
* Understanding of confidentiality and data protection
* Experience working within Adult Social Care, Health, or a related sector (Desirable)
* Knowledge of Learning Disability or Long-Term Conditions services
* Experience working in partnership with NHS teams
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