A basic DBS check is mandatory for this role.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who were looking for! Of course, experience and track record are important, but were more interested in hiring someone that embodies our People Promises. Thats someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UKs leading Social Enterprise, were dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More About Your Role
As a Community Housing Coordinator, youll play a vital part in supporting our Homes Plus operations by delivering high-quality administration and back office services. Youll work closely with teams across Communities, Living Plus, Lettings & Marketing and Community Safety, ensuring that our customers, colleagues and partners receive an efficient and reliable service. Youll also provide support to other areas of Homes Plus when required, giving you the chance to build a broad understanding of how our services work together.
Your role will involve a wide range of administrative responsibilities, including preparing tenancy documents, managing mailshots, maintaining records, raising purchase orders and supporting a range of key processes within housing management, which include tenancy changes, mutual exchanges, booking temporary accommodation for customers, landlord references, customer alteration requests. The role will also include helping to get appointments and preparing legal documentation for no access gas and electric compliance.
More About You
Youll bring experience from a support or administrative role where youve been responsible for managing busy workloads and providing a dependable and proactive service. Youll be highly organised, able to anticipate what needs to be done, and confident in managing competing priorities without compromising on accuracy or quality. Your positive attitude, professionalism and strong communication skills will ensure you work effectively with colleagues and customers alike.
You’ll be naturally helpful, with a calm and solution focused approach when handling enquiries – whether in person, over the phone or through written correspondence. You’ll be comfortable working independently but also enjoy being part of a wider team, contributing to shared goals and supporting others when needed. A keen eye for detail, excellent IT skills and a willingness to learn new systems will help you thrive in this role.
Essential Criteria
* Proven experience delivering administration or back office support in a busy, customer focused environment within housing.
* Strong organisational skills with the ability to prioritise workloads, manage time effectively and maintain accurate records across multiple systems.
* Can demonstrate a strong knowledge of Microsoft Office suite programmes.
Benefits
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
Whats next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. Were happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and youre looking for support with your application, please contact our skills and employment team.
We may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We cant promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyones responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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