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UTC Receptionist
The closing date is 17 July 2025
An opportunity has arisen for a receptionist to work withinCounty Durham & Darlington Minor Injuries/Urgent Treatment Care Centre atBishop Auckland
As a Receptionist you will be part of a team providing anefficient reception and administration service. As first point of contact youwill need to demonstrate excellent interpersonal skills and the ability tocommunicate with staff and service users alike.
You will need a good knowledge of computer systems inparticular SystmOne, and possess excellent organisational skills and beconfident in completing both individual and team tasks. Duties will include awide range of admin tasks and reception work.
Due to the nature of the work you will need to demonstrate agood understanding of confidentiality and a non-judgmental attitude isessential.
7 days a week 24 hours a day on a varied shiftbasis, weekends, days, evenings and nights. In addition you may be required tohelp cover in other UCCs across the County.
Main duties of the job
Responsible for the greeting of patients and visitors to theDepartment and all reception duties concerned eg filing / photocopying /e-mailing/scanning/booking transport.
Responsible for the timely and accurate management ofpatient information in the Department
Responsible for registering new patients on the SystmOneensuring data is retrieved and recorded accurately
Booking of fracture clinic appointments
Support the organisation of home visits, ensuring clincalnotes are ready for GP's
To receive and deal with telephone calls frompatients, GP's, NHS 111 and other health professionals
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)
Job responsibilities
Responsible for the greeting of patients and visitors to theDepartment and all reception duties concerned eg filing / photocopying /e-mailing/ scanning/booking transport.
Responsible for the timely and accurate management ofpatient information in the Department
Responsible for registering new patients onto System Oneensuring data is retrieved and recorded accurately
Booking of fracture clinic appointments via EPR System
Booking of transport for patients, where medically necessary
To ensure that patients calling the department are dealtwith in a prompt, responsive and courteous manner at all times in order thatpatients are satisfied with the service provided by the Reception Team toensure the Trust is portrayed in a positive manner
Liaise effectively via telephone or face to face withpatients, general practitioners, hospital staff and other professional bodiesto ensure the smooth running of the department
Ensure patient satisfaction and confidentiality ismaintained throughout
Deal with distressed, abusive and/or complaining customersface to face and via the telephone
Provide a service to patients and health professionalsregarding requests/queries
Able to work under pressure both supervised and unsupervisedcarrying out duties in accordance with departments Policies and Proceduresensuring quality standards are adhered to.
Person Specification
Special Skills and Knowledge
* Commited to delivering excellent customer service
* Excellent organisational skills
* Ability to work under pressure
* Ability to prioritise
* NHS Experience
Special Requirements
* Flexibility for 24/7 working
Qualifications
* Minimum of 5 GSCEs or equivalent at
* Grade C or above. NVQ Level 2 in Business Administration/Customer Care (or working towards) or equivalent knowledge/experience
* ECDL Qualification
Experience
* NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
County Durham & Darlington NHS Foundation Trust
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