Total Remuneration: £54,145 to £63,750 Pay Supplement: The base salary for this role is £46,677-£54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement 16% which is included in the total remuneration above. Pension: 28.97% of base salary (RoS contribution) Annual leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case-by-case basis. For example, compressed hours, term-time working or part-time working. Location: Hybrid working. Offices in Glasgow and Edinburgh Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). We envision that many of the team, community activities and co-design sessions will take place at our Edinburgh or Glasgow offices, for at least a part of each week. Department: User Centred Design Directorate: Digital, Data and Technology Role Reports to: Service Design Lead Grade: Senior Executive Officer (SEO) Closing date: Sunday 01 June at 23:59pm Number of vacancies: 1 Registers of Scotland (RoS) Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. This job is for you if you want… Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders. We envision that many of the team, community activities and co-design sessions will take place at our Edinburgh or Glasgow Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service. Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first. Positive work culture : RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages Hear from our colleagues about their experience of working within our Digital, Data and Technology teams on our website. The Role Content designers make information easier for people to understand and use. As a Senior Content Designer, you’ll be embedded in one of our in-house, full-stack teams. You’ll lead content strategy, design seamless user journeys, and turn complex policy into clear, accessible information across digital and offline channels. You’ll also mentor colleagues, set standards, and contribute to a thriving content design community. A senior content designer is an expert practitioner who develops content strategy and solutions. At this role level, you will: make sure appropriate content is shown to a user in the right place and in the best format start from discovery and work closely with user experience researchers, interaction designers, service designers, subject matter experts and Policy colleagues take responsibility for content quality, manage small teams and mentor content colleagues write and map user stories review the work of others to assure quality lead on content design projects engage with and deliver the RoS content design community of practice If you’re passionate about making information usable and meaningful—and want to help shape services that truly serve Scotland—this is the role for you. On a typical day you will… Be the main point of contact for enquiries and manage the Content Design mailbox. Contribute to and use the style guides and content patterns. Implement and maintain a content governance process for RoS. Deliver the Content Design Community of Practice. Introduce new ideas and processes which can be practically used for the benefits or the organisation. Lead the delivery and continual improvement of content design for ros.gov.uk website, ensuring that it is fit for purpose and meets the needs of the business, our customers and stakeholders. Produce and publish mandatory reports on behalf of RoS. Raise the profile of Content Design within RoS. Respond to changing requirements using an Agile delivery methodology. Support with the creation of a skills model and learning pathway for Content Design roles. Use evidence, data and research to make content decisions and champion user-centred design practices. Work across all RoS departments and projects to identify opportunities or business critical development requirements. Using this insight, implement changes to ros.gov.uk that add value and enhance the customer experience and ensure that it is fit for purpose for our delivery areas. Work with UCD resource to identify and understand user needs. Essential Criteria – Skills and Attributes for Success Experience/Technical: We will assess you against the following technical skills during the application and assessment process: Experience of working with content management systems (CMS). Experience of working in an agile environment. Experience of creating content concepts, prototyping, content patterns or standards. Familiar with Scottish Governments Digital First Service Standard (formerly D1) or Government Digital Services Standards. Competencies At application stage, you will be scored against the bolded Competencies and against all Competencies for the assessment: Delivering a Quality Service Experience of managing and delivering fit for purpose, user focussed content Understand the different types of user research, evidence and data and how they’re used at different stages of product development (alpha, beta, live). Leading and Communicating/Collaborating and Partnering Strong leadership and influencing skills with ability to work collaboratively to achieve shared goals in multi-disciplinary or cross-functional teams, while focusing on user needs. Understand the role of content in multidisciplinary teams and can articulate and advocate it. Work collaboratively with colleagues from other disciplines in multidisciplinary teams. Identify and compare the best processes or delivery methods to use, and can measure and evaluate them, helping the team to decide the best approach. Help teams manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP). Changing and Improving Practical experience of introducing new efficient processes or concepts, using own initiative to solve problems, and manage effectively changing priorities and deadlines. Help lead the design and implementation of strategies, evaluating their impact and progress to ensure business objectives and the needs of users are being met. Help lead and implement strategic content improvement projects, focusing effort in the areas of greatest priority and ensuring goals and objectives are met. Show a deep understanding of end-to-end journeys and how content is affected within these journeys. Identify where journey fixes or content improvements need to be made. Ensure that content is regularly reviewed and evaluated, contributing to continuous improvements and iteration. Building Capability for All Demonstratable experience of building accessible online content in line with WCAG standards. Take responsibility for assuring the quality of content from more junior colleagues, and coaching and guiding them to improve. Encourage a continuous improvement mindset in teams and more junior content colleagues. Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: A CV outlining your career history and how you meet the technical criteria (max 4 pages). Responses explaining how you meet the required competency aspects of the role (maximum 300 words per answer in the spaces provided). Please note: If we receive a high volume of applications, we may complete an initial sift on technical/ experience criteria We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs or responses exceeding 300 words per competency will not be considered. We would strongly recommend that your statement is written in the STAR format ( Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles. Stage two – assessment If successful at application stage, you will be invited to an in-person interview which will include the following: Competency based interview Case study/ Presentation applied exercise Information on our Competency Framework For further information on the competencies, visit our Competency Framework. Recruitment timeline Closing date: 01 June at 23:59pm Application sift: W/C 2 June Invites to assessment: W/C 9 June Interviews: Week commencing 16 June (subject to change) Feedback Feedback will only be provided if you progress to interview stage. Reserve List In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here. Security Successful candidates must undergo a Basic Disclosure Scotland check. Individuals working with government assets must complete baseline personnel security standard checks. Equality, diversity and inclusion As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more about diversity at RoS please see our EDI strategy. As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels. If you require any adjustments to our recruitment process, please let us know via resourcing@ros.gov.uk. Please see this page for more information on adjustments. DDaT supplement This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement. This is a tool which RoS uses to benchmark our salaries against current market rates. A review of the benchmark is undertaken every two years, this means that the supplement may go up or down depending on market activity. Advance notice will be given of any changes. Further information For further information relating to RoS, including: Additional details on pay & benefits The Civil Service Code Complaints process Use of AI in the application/recruitment process, Please view our additional information page online. If you have any questions, please contact resourcing@ros.gov.uk