Salary: £55,000 - 65,000 per year Requirements: HNC or higher in a relevant field (Information, Technology, Electronics, Control Systems, or Electrical Engineering preferred) Proven experience in a support, maintenance coordinator, or management role Strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains Excellent organizational and time management skills Proficient in using support ticketing systems and project management tools Exceptional communication skills Good data analysis skills (beneficial) Experience in supporting software with an engineering-based application (beneficial) Strong attention to detail with a customer-focused attitude Responsibilities: Act as the primary point of contact for support requests, triaging incoming issues, prioritizing based on urgency and impact, and assigning tasks to the appropriate teams Attend client and supplier meetings as the companys support representative Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations Investigate and resolve any recurring issues by collaborating with cross-functional teams Analyze trends in support requests to identify opportunities for system or process improvements Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients Provide insights and recommendations based on data analysis Communicate effectively with technical and non-technical teams to provide updates and gather feedback Technologies: Support Hardware More: We are an expanding engineering company seeking a Systems / Software Support Manager to lead our support function for class-leading software systems in the energy sector. This role encompasses both hands-on and strategic responsibilities aimed at enabling growth as our customer base continues to expand. We offer a good benefits package and personal development opportunities. Our team values effective communication and collaboration, ensuring we maintain a high level of service delivery. last updated 5 week of 2026