Customer Service Advisor - Inbound Contact Centre Location: Cardiff, CF23 (Hybrid - 2 days onsite per week) Contract: 12‑month fixed term Start Date: 25th May 2026 Hours: 37 hours per week, Monday to Friday Shifts: Between 8:30am and 5:30pm Pay Rate: £14.79 per hour (PAYE) Security Clearance: BPSS required About the Role Are you passionate about delivering outstanding customer service and resolving issues first time? Do you enjoy helping people, solving problems, and making a real difference on every call? We're looking for enthusiastic Customer Service Advisors to join a busy inbound contact centre team. You'll be the first point of contact for customers, using your communication skills and problem‑solving ability to deliver first call resolution and an excellent customer experience. This is a great opportunity to join a supportive team environment with hybrid working and regular weekday hours. What You'll Be Doing Handling inbound customer calls with professionalism, empathy and confidence Identifying customer needs and resolving queries accurately at the first point of contact Using multiple internal systems and knowledge bases securely and efficiently Recording customer interactions clearly and accurately Working collaboratively with colleagues to share knowledge and improve service delivery What We're Looking For Previous experience in a customer service or call centre environment Strong communication and active listening skills A proactive, solutions‑focused mindset Ability to work independently as well as part of a team Confident using IT systems and navigating multiple applications Why Apply? Competitive hourly pay Hybrid working model Monday to Friday shifts only Full training and ongoing support Opportunity to build long‑term customer service experience within a well‑established organisation If you're customer‑focused, reliable and ready to make an impact from day one, we'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.