Description
To support our Customers and Global Communities to mitigate supply-chain risk through the delivery of high quality, cost effective HSEQ audits. Working with the supply chain of our core sectors: Utilities, Construction, Oil and Gas, you will audit to industry-specific protocols covering a combination of Health, Safety, Environmental, Quality and Sustainability management systems.Key ResponsibilitiesAUDIT DELIVERY
• Deliver scheduled On-Site audits to meet chargeability targets in line with
Community requirements
• Create detailed audit reports to the agreed quality requirements
• Submit completed audit reports to meet agreed community/scheme SLA’s
• Manage your time to ensure all elements of the process are delivered within agreed
timescales.
• Manage costs associated with Audit delivery, including travel etc
QUALITY
• Ensure all audits are carried out in line with relevant industry and scheme standards.
• Prepare detailed audit reports which are accurate, grammatically correct, and
provide evidence and justification of findings
• Contribute to the ongoing development of the various schemes, while ensuring that
they conform to the framework of corporate standards and procedures
• Undergo witnessed audits as part of the AAS quality management procedures.
• Provide constructive feedback to ensure the on-going development of the schemes
• Maintain and develop own technical competencies, skills, and knowledge of scheme
rules for audit activities
CUSTOMER EXPERIENCE
• Liaise, where necessary, with clients or other interested parties to provide guidance
on the content of the scheme
• Ensure customers are contacted prior to the audit, in a timely fashion; confirming the
audit schedule and providing information on how to prepare
• Act as ambassador for Achilles and the Community while on the customer site
• Provide added value to customers through advice, guidance and insight
• Ensure verification of Supply Chain information on behalf of the buying communities
to enable a risk based approach to procurement decisions
• Driving continual improvement through the supply chain through the identification
of non-conformances or deviations from industry best practice Qualifications- Person SpecificationCOMPETENCIES
CUSTOMER FOCUS
• Uses communication styles that are appropriate to the needs and interests of
customers and stakeholders
• Proactively identifies repeated problems or barriers to customer service and takes
steps to resolve these
• Asks questions to gain a clear understanding of customer’s problems or complaints
• Keeps customers informed of progress
DRIVING QUALITY
• Takes personal pride in delivering work of the highest standards
• Sets targets for quality and completeness of work that go beyond the minimum
required
• Develops robust processes by which work is checked, assessed and monitored for
quality
• Compares the quality of work against that of others in similar roles or teams and
strives to outperform others
DECISION MAKING
• Identifies and evaluates the range of options open to them
• Articulates the assumptions made and the risks involved in decisions taken
• Analyses information carefully to identify facts, patterns, trends and missing data
that may impact on a decision
• Communicates decisions clearly to those who are affected
DRIVE & MOTIVATION
• Addresses multiple demands without losing focus or energy
• Increases efforts in the face of difficulties or obstacles and recovers quickly after
setbacks
• Remains calm and focused during stressful or challenging situations; concentrates
only things they can control or influence
• Encourages others during challenging times with their positive, can-do attitude
SUPPORTING COLLEAGUES
• Treats others with respect, fairness, and consistency
• Makes time available to help others when asked
• Uses their skills and knowledge to make things easier for others
• Thinks about the impact of their own work and performance on others in the team
KNOWLEDGE
• Working knowledge of the relevant industry sector, including an understanding of
how contracts and projects are discharged.
• A working knowledge of health and safety, environmental, CSR, and quality
management systems.
• Customer focused and service oriented.
• Fully mobile and flexible.
• Able to communicate effectively with all levels from managing directors to frontline
operatives.
• A team player capable of meeting high customer expectations.
• Working without supervision.
• Good PC skills, including competence in using MS Office (Word, Excel, PowerPoint,
Outlook).
EXPERIENCE
• Experience of auditing.
• Exposure to the delivery of audit programmes.
• A track record of liaising with clients or work experience of a customer service
industry.