Be Yourself - Be Happy
We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.
We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Why work for us?
* Earn extra money by referring a friend to work with us
* Stay at one of our Leonardo Hotels UK for a discounted rate and get a reduced rate for friends and family
* Company Pension Scheme, Life Assurance & Wellbeing support
* 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave)
* Work for a well-respected brand that values people development
* Access to various learning courses for your growth; we nurture your skills to develop future leaders
* Leo Points – earn performance-based points for rewards or days off
* Employee of the Month awards with bonuses and recognition
* Flexible working hours; shift work but no split shifts to support work-life balance
* Meals provided on duty
* Monthly and quarterly engagement activities for fun and team bonding
* Annual Charity Event Day supporting our communities
* Multiple locations across the UK and Ireland with relocation support for those interested in moving
Experience We Expect
* Strong operational knowledge in Reception, Food and Beverage, or both
* Experience in branded hotels or restaurants preferred
* Excellent customer service, standards-driven, and well-organized
* Ability to make decisions quickly in a fast-paced environment
* Skilled in upselling by anticipating customer needs
* Capability to manage team, resources, and control costs effectively
* Strong communication and leadership skills
* Proficiency in computer systems like Opera, SAP, and Micros
Your Responsibilities Will Be
* Ensure the hotel is prepared for daily operations and communicate with the team
* Supervise daily hotel operations and ensure guest satisfaction
* Encourage sales opportunities
* Promptly resolve customer complaints
* Develop and train team members to deliver excellent service and gather positive guest feedback
Our Story
Built on decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland, and as one of the fastest-growing hotel groups, we have major expansion plans. Join us during this exciting growth phase! #J-18808-Ljbffr