Customer Insight Manager (Research) 12 to 16 month FTC
Join to apply for the Customer Insight Manager (Research) 12 to 16 month FTC role at Rita Blue.
About The Role
We have an exciting opportunity within our award-winning Research and Insight Team. The function is responsible for listening to and acting on feedback from members, customers, non-customers, brokers, SMEs, and employees.
Following the acquisition of the Co-operative Bank, this role leads the alignment of all Customer Experience (NPS) surveys across the bank and the Society, adopting a best-in-class approach.
Responsibilities include:
* Consulting on research methodologies
* Designing and leading Customer Experience Surveys
* Managing survey roll-out and transition
* Project management and stakeholder engagement
Why Join Our Insight Team:
* Transform how we conduct customer experience research
* Influence decision-making and drive change
* Be part of an award-winning, energetic team
Role Details: Hybrid role requiring at least 1 day onsite in Coventry per week.
Benefits:
* 28 days holiday plus bank holidays, with buy/sell scheme
* Discretionary annual bonus
* Personal pension with matched contributions
* Life assurance (6x salary)
About You:
* Experienced market researcher with end-to-end project management skills
* Proficient in research methodologies and quantitative research
* Strong analytical, storytelling, and data visualization skills
* Experience managing research suppliers
* Ability to handle multiple projects in a fast-paced environment
Desirable:
* Qualitative research experience
* Financial services background
* Agency experience
About Us:
We are one of the UK's largest building societies, committed to improving lives, with a culture of diversity, reward, and wellbeing. Recently, The Co-operative Bank became part of our group, sharing values and an ethical approach.
We support flexible working arrangements and are a Disability Confident Employer, offering interviews to all disabled applicants who meet minimum criteria.
Interested? Contact our recruitment team via Get in touch - Coventry Building Society (coventrycareers.co.uk).
#J-18808-Ljbffr