Better places, thriving communities. Customer Service Support
Location: Manchester (Flexible working options available)
Start Your New Career Journey With Us!
Are you looking to launch or advance your career in a dynamic, supportive, and technology-focused environment? We warmly welcome candidates from all backgrounds and levels of experience. Comprehensive training is provided to ensure your success!
Please note: Our next Assessment Centre is scheduled for 14th May, please ensure you are available on this date.
About the Role:
As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.
What You'll Do:
* Act as the first point of contact for customers, handling enquiries with professionalism and care.
* Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
* Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
* Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
* Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
* Run reports to track job statuses and optimise workflow management.
* Ensure adherence to company policies, safety standards, and service level agreements.
* Work collaboratively with internal teams to continuously improve processes and customer experience.
Who We're Looking For:
We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most! Ideal qualities include:
* Strong organisational skills and attention to detail.
* Comfortable with technology and eager to learn new systems.
* Excellent communication skills, both written and verbal English.
* A proactive and logical approach to problem-solving.
* Ability to manage multiple tasks effectively in a fast-paced environment.
* Reliable, punctual, and enthusiastic, with a positive 'can-do' attitude.
Why Join Us?
* Full training and career development opportunities.
* A supportive and inclusive workplace culture.
* Opportunities for growth within a leading Facilities Management business.
* Great working environment with attractive benefits package.
Ready to Make an Impact? Apply Today!
Join our team and take the next step in your career within a welcoming and forward-thinking environment. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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