Field Service Engineer Role
Location: Factory based in Barry with travel required across the UK and occasional international trips
Employment Type: Permanent
Benefits: 1.30pm finish Fridays, Fully expensed company car, onsite parking
Primary Responsibilities
* Conduct servicing, maintenance, and repairs on diagnostic instruments
* Perform equipment calibration and validation, following strict accredited procedures
* Execute tasks both on-site and at various locations throughout the UK
* Ensure biannual servicing and verification of all equipment
* Represent and demonstrate products to clients as needed
Core Duties
* Oversee all external service, repair, and maintenance activities
* Deliver customer support through phone, email, and face-to-face interactions
* Keep clients informed on system updates, changes, and relevant information
* Maintain accurate records of all service operations
* Liaise with service administrators to schedule and prioritise service visits
* Support internal service engineers with technical expertise
* Foster positive relationships with customers
* Required Qualifications and Experience
* Minimum qualification of HND in Electronic Engineering or equivalent
* A minimum of three years hands-on experience in field service roles
* Skilled in installing, testing, and repairing electronic equipment, including printed circuit boards (PCB)
* Excellent communication skills, both written and verbal
* Strong analytical and problem-solving abilities
* Commitment to delivering high-quality customer service
* Valid passport without travel restrictions
* Clean and full UK driving license
* Willingness to travel extensively across the UK, including overnight stays as necessary
* Flexible work schedule adaptability for service callouts
* Exemplary attendance and timekeeping record
Additional Details
* Role involves extensive domestic travel with occasional overseas assignments
* Primary base when not travelling is the Barry factory location
* Work week totals 37 hours: Monday to Thursday from 8:30 AM to 5:00 PM, Friday from 8:30 AM to 1:30 PM
* On-call availability is required to cover holiday periods due to the service nature of this role
Important: Candidates will undergo Police and contractor background checks prior to employment. Only applicants meeting these criteria should apply.
-----------------------------------
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.