Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Description
Grosvenor Casino, Reading South (Rose Kiln Ln, Reading RG2 0SN)
Leading your team of dealers in a way to create a successful card room is a big ask! Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you’ll be challenged daily.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.
You will;
* Welcome customers warmly in to the business
* Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
* Lead your team to provide efficient and dynamic service
* Support the Management Team with new initiatives, budget control and positively driving the business forward.
* Coach and train team members to the highest standard
* Deliver an excellent quality experience by evaluating individual needs and acting upon this information
* Communicate effectively with colleagues and card room supervisor
* Create an environment of community and fun
* Develop the poker community via social media, promotions and marketing
* Maintain the security of the game, cash and assets
* Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications
* Previous experience working as a poker dealer/supervisor - Required
* Gaming Licence (PFL) - Required
* Extensive knowledge of games operated in the poker room
* Fanatical about delivering unrivalled customer experience
* Ability to collaborate with the wider business
* Sound communication skills
* Good interpersonal skills and conflict resolution
* Experience of working within high pressure environments
* Experience and confidence to deliver training and coaching
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