ABOUT US
HealthHarmonie Ltd is a fast-paced, growing organisation based in the vibrant city centre of Birmingham. Established in 2003, we've evolved alongside the ever-changing healthcare landscape and now operate across the UK. We work in partnership with several NHS Clinical Commissioning Groups and NHS Trusts to provide patients with community services closer to home.
By joining the HealthHarmonie family, you will be part of the vital infrastructure that supports delivery of excellent patient care nationwide.
ABOUT THE ROLE
The Patient Services Administrator Team Leader plays a crucial role in ensuring the smooth running of our patient administration services. You will oversee a team responsible for admitting patients into HealthHarmonie services and managing their discharge or onward referral at the end of their care pathway.
This position requires a proactive leader who can support, guide, and motivate the team while also ensuring high-quality administrative standards and adherence to departmental KPIs.
Contract Type: Part time, Permanent
Hours: 16 hours per week
Work Pattern: Saturday - Sunday
Base Locations:
* Stepping Hill Hospital - Audiology Dept, Stockport, SK2 7JE
* Withington Community Hospital - Nell Lane, Manchester M20 2LR
* Woodley Health Centre - Hyde Road, Woodley, SK6 1ND
KEY RESPONSIBILITIES
As the Patient Services Administrator Team Leader, you will:
Team Leadership & Support
* Lead, support, and mentor Patient Services Administrators across all sites.
* Monitor individual and team performance to ensure KPIs and quality standards are consistently met.
* Provide day-to-day guidance and act as the first point of escalation for queries or operational challenges.
* Support with training and onboarding of new team members.
Operational & Administrative Duties
* Oversee the processing of patient notes following triage, ensuring timely acceptance into HealthHarmonie services or onward referral.
* Ensure accurate use of the National E-Referral Service and internal patient administration systems.
* Manage GP/hospital/laboratory queries via telephone and email, ensuring professional and timely communication.
* Review all patient outcome reports and ensure appropriate actions are completed.
* Oversee the chasing of outstanding patient histology results.
* Maintain and update departmental trackers and logs using Microsoft Excel.
* Support with booking and rescheduling patient appointments when required.
* Promote continuous improvement and identify opportunities to enhance workflow efficiency.
ABOUT YOU
We are looking for someone who brings both strong administrative capability and natural leadership qualities. You will have:
* Previous experience supervising or supporting a team (healthcare admin desirable but not essential)
* Strong organisational and administrative skills
* Excellent written and verbal communication abilities
* Ability to work independently and collaboratively
* A friendly, confident telephone manner
* Ability to use initiative and problem-solve effectively
* Confidence in using Microsoft Office, particularly Excel
WHAT WE OFFER
* Salary: £27,000 (pro rata)
* Part-time, permanent contract
* 16 working hours per week
* Full training provided
* 25 days annual leave + Bank Holidays (pro rata)
* Quarterly bonus incentive
* Ongoing support and development
* Paid overtime available
* NHS employee discounts
* Pension Scheme
Diversity
HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it's the differences in our people that make our company a better and more welcoming place to work.
All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing