We're seeking an experienced and proactive ICT Support Technician to join our helpdesk and modern workplace team. You will report to our Head of ICT Infrastructure. You'll provide day-to-day technical support, manage Microsoft 365 and Intune environments in a Hybrid Active Directory environment, and play a key role in improving our users' IT experience across the business. This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and looking to develop further in cloud-first IT environments.
Responsibilities
* Provide 1st and 2nd line technical support across the business.
* Administer and maintain Active Directory and Azure AD accounts, permissions, and groups, GPOs
* Manage devices and policies in Microsoft Intune / MDM - Deployment/Configuration
* Support and optimise Microsoft 365 services including Teams, SharePoint, OneDrive, and Exchange Online.
* Troubleshoot hardware, software, and networking issues.
* Maintain and support Dialpad VOIP system and end-user setup.
* Manage IT assets, procurement, and lifecycle tracking.
* Support line-of-business applications, coordinating with vendors when needed.
* Assist in IT improvement projects and deployment of new technologies.
* Keep IT documentation and knowledge base up to date.
Qualifications
Technical Skills
* 1-3 years in an IT support or helpdesk role.
* Proven experience supporting Microsoft 365 environments.
* Windows 10/11 support and device configuration.
* MacOS, IOS and Android knowledge
* Active Directory and Azure AD management.
* Endpoint management via Microsoft Intune.
* Understanding of networking fundamentals (Wi-Fi, IP, DNS).
* Familiarity with VOIP/Telephony administration.
Desirable Skills
* PowerShell scripting or automation experience.
* Knowledge of cloud security principles (MFA, Conditional Access).
* Backup and disaster recovery awareness.
* Experience with asset management tools or ticketing systems.
* Any MCP certs or other industry certs.
* VMware/Hyper-V or other virtual technologies
* Networking
Benefits
* 25 days annual holiday (rising to 30 with service).
* Your birthday off as an extra day's holiday
* Annual company trading bonus
* Generous pension scheme
* Private healthcare
* Enhanced company sick pay
* Additional maternity / paternity benefits
* Subsidised gym membership
* Cycle to work scheme
* Annual summer and Christmas parties
* Subject to qualifying period
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