First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits:
* A starting salary of 27955 moving to 36261 after three years along with an annual company bonus scheme
* Working Monday to Friday with one Saturday per month
* Hybrid working at your line managers discretion
* And many more!
Key Requirements:
* A genuine Team Player working collaboratively with your colleagues and our customer base
* You will be proactive someone who takes responsibility for their learning and managing of themselves a forward thinker with a real drive to give their best and make a positive difference and can see the bigger picture
* Someone who is resilient who isnt afraid to make big decisions and living by our one of our operating principles : make mistakes and learn from them
Key Responsibilities:
* This busy role will be telephone based taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
* You will demonstrate the ability to understand a customers financial situation understand the complexity of finance agreements and make sound decisions to ensure a good customer outcome
* Be a great communicator with our customers explaining things such as payment plans that you have calculated with them
To apply for this position:
* You must have the permanent right to work in the UK
Additionally youll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!
Key Skills:
* Design Engineering
* Baan
* Customer Service
* Fund Management
* ABAP
* Elevator
Employment Type: Full Time
Experience: years
Vacancy: 1
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