TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products for servicing and repairing Volkswagen Group vehicles. As part of the Volkswagen Group, TPS includes brands such as Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles. TPS operates a national network of Centres with a dedicated workforce committed to creating a motivating and inclusive workplace that recognises and rewards its employees, encouraging continuous learning and development.
Launched nationally in 2006, TPS functions on an Agency Model, meaning Centres stock and sell products on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.
About The Role
What will you be doing?
* Achieve personal KPIs and revenue objectives with target customers
* Identify parts accurately to meet customer requirements
* Utilise product promotions effectively to meet targets
* Identify and leverage sales opportunities within the customer base
* Maintain product knowledge and stay aware of competitor activity
* Build strong relationships with customers through regular contact, both via phone and face-to-face
* Provide excellent customer service by understanding needs, responding to requests, and offering expert advice
* Communicate promptly with customers regarding credit status
* Support the TPS Centre team to ensure good working relationships and excellent customer service
* Collaborate with the Sales Manager to achieve sales targets
* Handle incoming calls and enquiries within KPIs, using approved greetings
* Use all systems properly for searching and ordering parts
* Complete documentation accurately and promptly
* Process cash and credit card transactions in line with TPS Guidelines
Requirements
What are we looking for?
* A self-starter with a proven track record in building relationships and achieving sales targets in a B2B environment
* Confident communicator with experience in fast-paced or telesales environments
* Passionate about providing excellent customer service
* Excellent verbal and written communication skills
* A team player with motivation to meet individual and team sales targets
* Strong attention to detail and accurate record-keeping
* IT literate, preferably with MS Excel skills
* Enthusiastic about the automotive industry
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